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FAQ
Answers to most common questions about products, orders, shipments, and payments.
Product & Stock
What if the product/item I want is sold out?

We produce everything in-house in Singapore. So do reach out to us on our contact form below and we can share more with you if we are planning to restock the items any time soon.

From Our Friends:

OFFCUT: Our products are made in limited quantities and may sell out fast. Restocking may take some time, as OFFCUT products are produced only when there is available waste material.

ALL-BOOK-S: Our books come in limited stock, and once they're sold out, it's unlikely they'll return. However, we maintain strong relationships with the authors and can explore the possibility of restocking.

Can I change my order after its confirmation?

Sorry, we aren't able to make any changes to an order once it's been placed.

Will I receive order confirmation?

After placing your order, you'll receive a confirmation email shortly. Please ensure to check your Junk/Spam folder. If you don't receive the confirmation email, please reach out to us via the Contact Form below.

Delivery & Returns
What is the estimated time of delivery?

We will take 1-2 business days to process your order, so you may expect a shipping confirmation email within that time frame. Please ensure to check your Junk/Spam folder. After your order has been processed, it will then be sent out for delivery:

  • Singapore: 3-5 Business Days
  • Overseas: 4-22 days (depends on selected courier)
How much is the shipping cost?

We offer free shipping on purchase orders of over 100 SGD in Singapore.

International shipping rates depend on your location, package size, and chosen delivery speed. Typically, international orders take 4 to 22 days to arrive, depending on your selected courier. For a more accurate estimate, you can choose your courier during checkout.

Do you ship to my country?

At this stage we ship actively within Singapore.

Shipping services to the following countries are available:

  • Asia Pacific
    Japan, Macao, Taiwan, China, Thailand, Singapore, South Korea, Vietnam, Philippines, Malaysia, Indonesia

  • Rest of the World
    Austria, Belgium, Chile, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Australia, New Zealand, Canada, United States
Do you offer refunds?

All orders are final and non-refundable, except in cases of defects or incorrect items received.

Services
Can I purchase your products for corporate gifting?

If you represent a corporation seeking to acquire meaningful and functional tools in large quantities for gifting or for a group, we're here to assist you!

Reach out to us on our Contact Form below with:

(1) Type of Product
(2) Approximate Quantity
(3) Additional Notes

Do you customise your products for organisations?

If you're interested in offering your customers, employees or partners something (extra)ordinary, we would love to hear about it!

Reach out to us on our Contact Form below with:

(1) Purpose of Customisation
(2) Type of Product
(3) Approximate Quantity
(4) Additional Notes

I would love to be a stockist?

Of course you can! Thank you for joining us on our mission to create tools to empower people to build something bigger—making creativity accessible and easier for everyone.

Reach out to us on our Contact Form below with:

(1) Details of Store

+ Name of Store
+ Address
+ Website
+ Social Media
+ Type of Store

(2) Type of Product(s)
(3) Approximate Quantity
(4) Additional Notes

Contact Form
Do you have questions, want to customize, order in bulk, or become a stockist? Please fill out the requested information below. Thank you!
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